Is it somehow possible to add/link an external source as a knowledge base to JIRA Service Desk?

Question

JIRA Service Desk Server:

I know that I can link a Confluence space to JIRA Service Desk to let the user look up solutions from the JIRA Service Desk Help Center.

Furthermore an agent can loo up solutions while handling with open issues.

However, I am very much interested on linking (additionally) another external source to JIRA Service Desk, e.g., something simple as nicely formatted HTML pages living on of our servers.

I did not see anything like that out of the box? Are there any add-ons or any opportunities to do something like that?

Nic Brough -Adaptavist- · Answer

Service Desk only supports using a Confluence Space as a knowledge base.

You might be able to write add-ons that mimic similar capabilities with other systems, but I've not seen anyone do that yet.

Markus Raab · Answer

Hi Davin,

sorry - obviously I missed your answer. I think what you suggested allows to add a URL to an issue.

What I need is to connect a Knowledge Base to JIRA Service Desk. Not all of this knowledge lives in Confluence, thus, I want to additionally connect external knowledge sources.

Do you or someone else has some suggestions for that?

Davin Studer · Answer

You could create a custom field that is a URL field type and add it to the issue type screen.