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Advanced search does not display

Konstantin Prokofiev

Hello everyone,

Assistance needed!

Description of the problem:

1) I have project with plenty of issues (Tasks/Stories/Epics/Bugs).

2) Created two Scrum boards and one Kanban

*** we are using Scrum boards for well planned tasks (Design and Development boards)

*** Kanban board is for refinements and correction which are urgent

3) Created two filters and assigned them to the Scrum boards

Filter Queries are:

a) Scrum Development Board: project = "Project Name" AND "Epic Link" = Development

*** project = "HSSports " AND "Epic Link" = HSS-7

b) Scrum Development Board: project = "Project Name" AND "Epic Link" = Design

*** project = "HSSports " AND "Epic Link" = HSS-6

4) Filter - Shares are the same (by Groups)

5) Sprints displays properly to each group. Filters work well.

Problem:

when I click Design Board Settings - General - Filter - Saved Filters - Edit Query it redirects me to the page with listing of issues BUT Advanced Search field does not display.

If I Edit Query at Development Board Settings - Advanced Search field is shown and I can edit the JQL request.

Question:

How can I fix it? I want to see the Advanced Search field.

Accepted answers

All comments

Nic Brough -Adaptavist-

When you are on the search results you get from the filters, what are you seeing?

I suspect one of them is taking you to the simple search view, and the other "advanced". When in the simple search view, there's always a button to the right to flip into "advanced". A similar button appears in the advanced view to flip to simple, but only when the query can be done by the simple view.

Konstantin Prokofiev

When you are on the search results you get from the filters, what are you seeing?

Here is what I can see when clicking on Edit Query at Development Board

Here is what I can see when clicking on Edit Query at Design Board

Nic Brough -Adaptavist-

Hmm. You can see the "basic" toggle in your first screenshot of the Development board, but your second screenshot looks broken, like only part of the page has loaded. Is there anything else showing on the page? Have you given it a few seconds to finish loading?

Konstantin Prokofiev

Hello Nic,

thank you for your time

Nothing else displayed on the page. I tried to clean cookie and cache files. Didn't work well...

Do you have any suggestion how to move forward with this problem?

Thank you

Max Deinko

Any solutions to this problem?

Joachim Giard

Same problem here. We tried on Edge, Chrome and Firefox. Interesting fact: I don't have the problem but my collegues do (I am the admin and I created the filters). Maybe it helps.

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