JIRA Service Desk Auto Daily Backup

Question

Hi all,

Do you have more detail guideline how I can setup a daily backup in JIRA Service Desk?

Thanks!

Regards,

Shirley

Shirley Lau · Answer

Hi Marko,

Sorry for my late response, just return back from project.

I don't know how to integrate the script, do you have any guidelines?

Thanks!

Regards,

Shirley

Marko Filipan · Answer

Hi Shirley,

Sorry, didn't know that you are using Cloud instance. This  type of backup I described previously is not available on Cloud instance.

However, there is a way of automating your Cloud instance, you can read more about it here:

https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html

On the site linked above, you can find a link to a sample script you can use for your backup:
(https://bitbucket.org/atlassianlabs/automatic-cloud-backup?_ga=2.239230727.507158147.1508740833-1652778796.1507536153)

Also, be informed that all cloud instances are being backed-up on a daily basis (every 24 hours) for disaster recovery purposes (please note, these backups are not available to customers):

https://confluence.atlassian.com/cloud/data-storage-faq-873871367.html?_ga=2.218723101.507158147.1508740833-1652778796.1507536153

Regards,
Marko

Shirley Lau · Answer

Hi Marko,

How can I find the JIRA version? I am using the cloud based.

Regards,

Shirley