What permission allows Service Desk users to change the status of tickets?
Gerry
Hey its the following permission.
Transition Issues
Ability to transition issues.
Br, Niclas
Transition.jpgMember of.jpgThanks Niclas. I have given this agent permission to transition but this option is not available. See attached for no transitions available & who has transition permission. This agent is both a Service Desk user & part of the group Ulysses.
Regards,
Try to use the comment function when adding questions. It looks like this user is not part of the configured licensed group for JSD. Search for the user in user management and you should be able to see if this is the case.
You need to configure this in workflow setting. Please have a look at the "Add transitions" section of this doc: https://confluence.atlassian.com/servicedeskserver033/configuring-the-customer-portal-861255225.html#Configuringthecustomerportal-addTransitionsAddtransitions
It looks like you're new here. Sign in or register to get started.
