View Attachment in Service desk

Marzi Goodarzian

Hi

When I upload the attachment in jira,user does not see this attachment in service desk.Why??

Please Guide Me.

Daniel Eads {unmonitored account}

Hi Marzi,

You'll need to link the file as an attachment when creating a comment (and using Respond to Customer as the comment type).

To do this for an already-uploaded attachment:

1. Start typing a comment

2. Use the  button in the editor to link to your uploaded file

3. You'll see the markup/preview for the attachment added in your comment

4. Finish typing the comment and click "Respond to Customer"

For more information on how attachments work for Service Desk, check out this knowledgebase article.

Cheers,
Daniel

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