Run a weekly report from JIRA Servicedesk showing ticket activity.

Question

Hi, firstly I am relatively new to the Administration side of JIRA, so please bear with me, but I wonder whether someone may be able to help me please.

So that we can schedule JIRA software updates better to meet customer needs, I'm trying to find a method of finding the times when most JIRA tickets are raised within a given time range.

Could someone tell me please, is there such a report built into JIRA?

Many thanks and kind regards

Chris

Chris Prodger · Answer

Hi Krista, thank you for taking the time to reply.

By hour would be great of that's possible?

Many thanks and kind regards

Chris

Krista Parker · Answer

Hi there,

JIRA Service Desk has limited reports. There is a Created vs. Resolved report that gives you a really brief look at the amount of tickets created and resolved within a time frame, such as "Past 7 days".  It doesn't give you hours though.

If you are looking at JIRA Core or Software, there is also a Created vs. Resolved issues report --do you need specifics down to the hour?