Jira Servicedesk apache proxy redirect

Question

Im trying to redirect http://localhost:8080/servicedesk/customer/user/login?destination=portals to www.mydomain.com but it redirected me to " Oops, you've found a dead link. " page instead. Here's my apache config. ServerName www.myowndomain.com ProxyRequests Off ProxyVia Block ProxyPreserveHost On Order deny,allow Allow from All ProxyPass / http://localhost:8080/servicedesk/customer/user/login?destination=portals ProxyPassReverse / http://localhost:8080/servicedesk/customer/user/login?destination=portals Any ideas ?

RUNCIE · Answer

Hi guys, I tried number 1. It doesn't work and still getting "dead link" page. So I tried number 2, with amendments on the class and adding the rewrite config according to the guide. It works, but not exactly what i have in mind. I still have to put in port 8080 along with the domain. I want my users to just put in the domain and open up the servicedesk login page.

Nic Brough -Adaptavist- · Answer

Those proxy paths are not going to work, because Service Desk lives within Jira, and you need to set the base url for the external source.  So where you've got .../servicedesk/ that will be a base url and your service desk portals  will be under .../servicedesk/customer/...etc...

To redirect your service desk outside that, you will need to do rewrites in your Tomcat install, which Gonchik has given you the doc links for

Gonchik Tsymzhitov · Answer

Hi!

Could you change this section?

ProxyPass / http://localhost:8080/servicedesk/customer/user/login?destination=portals 
ProxyPassReverse / http://localhost:8080/servicedesk/customer/user/login?destination=portals

to

ProxyPass / http://localhost:8080/servicedesk/ 
ProxyPassReverse / http://localhost:8080/servicedesk/

2. Or you can change context path and create simply proxy_pass.

Below this docs: https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html

https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Friendly-URL-for-Service-Desk/qaq-p/47601

I hope it will be helped  you.

Cheers,

Gonchik Tsymzhitov