How can I release issues from my JSD Kanban board?

Question

I manage a Jira Service Desk project that releases closed issues at the same time that our development team releases a new version of our product. I used to be able to use the Release button on my Kanban board to create a version that matches the version that we are putting into production, but now when I try to do this I get this message:

The issues I'm trying to release all have the same fixVersion, so I'm not sure what the above message is all about.

When I click the button, I get a not allowed message. I'm an Admin on Jira Software projects as well, so that message doesn't make sense.

How can I clean up my Done kanban column without having to use quick filters that need to be set each time I load the board page?

Nic Brough -Adaptavist- · Accepted Answer

>The issues I'm trying to release all have the same fixVersion

That's fine, but it's looking at the other side.  There are issues in the project that have the version set, but are not on your board.

I think the release hub needs you to have developer permissions in the project (note that admin rights are for admin, not "can do anything".  You can use your admin rights to get yourself into the right roles though)