Helpdesk ticketsystem with Jira vs FreshDesk

Question

I am looking to see if I can replace my FreshDesk subscription with Jira Service Desk: https://www.atlassian.com/software/jira/service-desk

I do wonder if its a good option. I would also need to be able to setup article and the entire flow. Does anybody here use Jira Service Desk that I can discuss with please?

Michael Brown [Ascend] · Answer

Ah got it, OK! Well please feel free to reach out if you have any questions about JSD. Although I'm an Atlassian Solutions Partner, I've been using JSD for years now and I think its capabilities are great, especially when the price starts at $10 per month.

As your organization grows, it may be worth checking out. 3 Agents on the server is only $10 (one-time fee), and 3 agents in the cloud is $10 per month.

Abraham Georges · Answer

Interesting, only thing holding me back is the actual price since freshdesk for me single user is cheaper than Jira but I have contacted them and see what options they have. I recently paid Freshdesk so got like 11 months to make the transition so that feels nice if I do decide to do it.

Michael Brown [Ascend] · Answer

Yes, we use JIRA Service Desk specifically.

Yes, you can set up external clients as "Customers" for your JIRA Service Desk instance, and they can submit help desk requests to you and your team.