Jira issue transition will automatic update service desk issue

Question

Hi,

I have an situation like this where customer is interested in the incident ticket that they created.

We have a service desk to support customer need. When the service deck reach to certain stage it automatic clone the issue in jira.

So the issue in jira reach to deployment status, we like to inform the customer whose raise in servicedesk automatically. How do we do that?

Kuen Gnee Seah · Answer

OMG i finally understand what you meant.

Thank alot

Kuen Gnee Seah · Answer

Hi Boris,

I am abit new to Jira. Mind sharing more in-depth how is done?

Thank you

Boris Berenberg - Atlas Authority · Answer

Look at the update linked issue Automation rule template.