There is a problem with your JIRA access

Question

Our Jira is no longer accessible, it shows us the following message:

JIRA access problem

There is a problem with your JIRA access.

DescriptionTimeLevelException

Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details2017-10-03 12:24:39fatal

We want to upgrade our trial version of the server to the paid license we have now, but can't do this as we can't access the admin pages.

Nic Brough -Adaptavist- · Answer

The front end error is too sanitised to tell us much.

What do the logs say?

Bart Bleeker · Answer

Because of this error, we can't access the Admin pages (as mentioned), is there a shortcut to get this up and running again?