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JIRA - Migrating from Server to Cloud

Bryan Trummer - ReleaseTEAM

I am moving from our current situation of JIRA server to JIRA Cloud. Is there an easy way to migrate the data over or is this all a manual effort?

Accepted answers

Bryan Trummer - ReleaseTEAM

I found the answer on the Atlassian Knowledge Base

https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

Maren

Hi there,

Maren here from Atlassian.

I wanted to point everyone to our documentation, which answers the questions here as well as gives guidance on how to be successful with your Jira Server to cloud migration.

For more info to help you decide if moving from server to cloud is a good option for you, check out our Atlassian Cloud Migration Center. For Jira-specific advice, check out:

To address some of the specific questions raised here:

Upgrading: Whether or not you need to upgrade will depend on your current server version. Our latest upgrade guidance can be found in our documentation.
Documentation: You can find the documentation on how to migrate here. You should not have any issues migrating avatars, attachments, or logos.
App migration: App data is not typically included in the backup when migrating from Jira Server to Jira Cloud. Some apps do have the capability to export and import their data but you'll need to check with the app developers or their documentation to confirm if this is possible. As noted, Zephyr is available as both a cloud and server app, however, you will need to work with the app developer to plan your migration strategy or understand what options are available. They may be able to assist you with your app migration or have suggestions for how to approach it.

Hope this helps, and please don't hesitate to reach out with questions!

All comments

Bryan Trummer - ReleaseTEAM

I found the answer on the Atlassian Knowledge Base

https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

Kevin Hoelzel

Although importing from the JIRA Server backup file works fine, there is no process to import Avatars, Logos, and Attachments. This essentially makes moving to the cloud almost impossible as the task to manually attach all of the files to issues would take forever given the amount of issues and attachments a company would have after several years of experience using Server.

The linked document is also outdated as the Cloud version of JIRA does not contain a link for "JIRA Import". The options under Import and Export header are: Backup manager, External System Import, and Restore system.

I used Restore system which only allows importing a JIRA Server backup file created using JIRA Server Backup manager.

Any suggestions on how to get the at least the attachments imported into JIRA Cloud from my JIRA Server and linked back up to the issues correctly? Avatars and Logos I can live without.

Kevin Hoelzel

I'm trying a modify JIRA Server backup zip file with the following structure.

We'll see if this works.

tony.tucker

Any luck in getting this modification to work?

Teresa Yette

How old was your JIRA Server version? We are on 6.1.3 and thinking of migrating over to the hosted cloud solution. Would we need to upgrade our version prior?

Kevin Hoelzel

Atlassian advises you to upgrade to the latest version of Server prior to your migration. You'll have failures in your migration if you are not on the latest version of Jira Server. If you have both Confluence and Jira, upgrade Jira first then Confluence second. If you go the opposite route, you'll deal with a ton of user and group related issues.

Maren

Hi there,

Maren here from Atlassian.

I wanted to point everyone to our documentation, which answers the questions here as well as gives guidance on how to be successful with your Jira Server to cloud migration.

For more info to help you decide if moving from server to cloud is a good option for you, check out our Atlassian Cloud Migration Center. For Jira-specific advice, check out:

To address some of the specific questions raised here:

Upgrading: Whether or not you need to upgrade will depend on your current server version. Our latest upgrade guidance can be found in our documentation.
Documentation: You can find the documentation on how to migrate here. You should not have any issues migrating avatars, attachments, or logos.
App migration: App data is not typically included in the backup when migrating from Jira Server to Jira Cloud. Some apps do have the capability to export and import their data but you'll need to check with the app developers or their documentation to confirm if this is possible. As noted, Zephyr is available as both a cloud and server app, however, you will need to work with the app developer to plan your migration strategy or understand what options are available. They may be able to assist you with your app migration or have suggestions for how to approach it.

Hope this helps, and please don't hesitate to reach out with questions!

unknown

Hi, BryanT!

I know it’s a late response, but I hope my suggestion will be of great help to everyone looking for an easy way to migrate from Server to Cloud. My answer will be a third-party solution like the Help Desk Migration service. Our tool is highly automated which allows you to transfer data between instances with little to no effort on your side. And, if you thought things couldn't get better than that - we offer a free trial for all our customers. This way, you can test out the tool and see how it works in your particular case.

Feel free to check it out on Atlassian Marketplace: https://marketplace.atlassian.com/vendors/1215318/help-desk-migration

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