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Why do I receive a notification when issue changes it state?

informaticaccpe

Hello,

I have modified my default notification schema to notificate only when a Issue is resolved, is commented or is created. But despite of this my clients receive a notification when the issue change its state from example from "Waiting for support" to .

A "Generic event" is launched in every transition. But as you can see in my notification scheme "Generic event" hasn't notifications enabled.

What Am I doing wrong?

NotificationSchema.jpg

Accepted answers

Take a look at that transition where you received a notification from. Look which event is fired in that transition.

All comments

Take a look at that transition where you received a notification from. Look which event is fired in that transition.

And which event is fired in all those transitions?

Yes, I see. Seems to be a default setting for Service Desk, see https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications#Managingservicedesknotifications-Whoreceivesservicedesknotifications

So you have beside your JIRA notification also Service Desk notification enabled.

Hi Marc,

I reported this issue also. Please vote for my request to have this fixed.

https://jira.atlassian.com/browse/JSD-2009

And here's my original request. https://support.atlassian.com/servicedesk/customer/portal/3/SDS-5988

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