Hey,I would like to change the jira-service-desk workflow for Mails but it is write-protected. Is there any way around this?
Best regards Steffen
I have found a solution myselfe!Since I am using a german interface the names I ll use now might be differ.
process->process-types -> actions -> select different schema -> select an exsisting process-type-schema
There you can change it from the default write-protected to something else that isn't protected.
There might be an even easier way.project (top left, not settings) -> project-settings (the gear symbol) -> workflow
There you can add your mails to an existing workflow or create a new one and add it afterwards.
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