After upgrade to JIRA Software 7.5 Permission scheme is empty and users cannot see issues

John Patounas

I have upgraded my Jira server last week.

Today i was notified by one user that he cannot see any issues or projects.

The user belongs to a custom permission scheme i have created. When i try to edit the custom permission scheme the page is blank.

I tried to reindex the Jira server and when finished the problem remains.

I did an integrity check and everything is ok (passed)

I searched on your website and found https://confluence.atlassian.com/jirakb/blank-page-when-trying-to-edit-permission-scheme-827110627.html

But when I tried the command "select * from schemepermissions where scheme = 10003 AND perm_type = 'reportercreate'"there are no results so the workaround will not apply as is the comment.

In the blank permission page from the browser if i inspect using chrome  i get an error :

Failed to load resource: the server responded with a status of 500 ()

I urgently need help on this.

John Patounas

Solution finally found:

1. Edit the file $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/permission-types.xml and uncomment the below XML:

       <!--
       <type id="reportercreate" enterprise="true">
           <class>com.atlassian.jira.security.type.CurrentReporterHasCreatePermission</class>
       </type>
       -->

2. Restart JIRA

And everything went back to normal