Hi I am trying to install SourceTree 2.3.1.0 on Windows10 without success. When I select the button, the popup is blank (see screenshot). I am a local admin on the device. I have tried the following: * Added https://id.atlassian.com as a Trusted Site * Security Level is Medium * Rebooted many times and tried again It works on another Win10 device on my network so I know that we can successfully load that login page. Does anyone have any more ideas please? Thanks in advance.

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SourceTree doesn't install on Win10

Gordon Grant

I am trying to install SourceTree 2.3.1.0 on Windows10 without success. When I select the button, the popup is blank (see screenshot). I am a local admin on the device.

I have tried the following:

Added https://id.atlassian.com as a Trusted Site
Security Level is Medium
Rebooted many times and tried again

It works on another Win10 device on my network so I know that we can successfully load that login page.

Does anyone have any more ideas please?

Thanks in advance.

Accepted answers

All comments

Mikael Sandberg

Checkout this thread and see if it helps, https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message

Gordon Grant

Thanks for the suggestion, but alas it still doesn't work.

Gordon

Mikael Sandberg

You may want to give it a bit of time, for some reason that seems to solve it, https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924

Gordon Grant

Alas Mikael, after 3.5hours it is still blank :-(

My Win10 laptop on the same network installed it fine, so it doesn't seem to be an issue with our network access to Atlassian.

Any other ideas? Can I try an older version to see if that works?

Mikael Sandberg

Here is a link to the download archive if you want to try an older version, https://www.sourcetreeapp.com/download-archives

Gordon Grant

No joy :-(

Mikael Sandberg

Your best bet is trying to figure out why IE is blocking https://id.atlassian.com. There is also an issue logged for it, SRCTREEWIN-7949, check it out and also add yourself as a watcher in case there is a workaround or a fix for it.