nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

See more info of Service Desk on JIRA issue

Neta Elyakim

After a ticket opens up through the Service Desk portal, the ticket opens up in jira as an issue.

In the issue view screen I have some summary panel of the ticket with link to Service Desk ticket, is it possible to see more info in the panel?

I want to see the group which the request type related to, not only the request name.

Thanks

Accepted answers

All comments

Ryan Kearney

Hi Neta,

You should be able to add those custom fields to the issue view screen for that project. All of the customer facing fields must be mapped to something, right?

Neta Elyakim

This is not a custom field, I think this is a system field that comes with the service desk configuration but i can't see where i can control the field...

Neta Elyakim

And I didn't see the field in the view screen settings

Ryan Kearney

Do you have Admin access? What is the exact field you are trying to add to a screen? This page may help, provided something wonky isn't going on:
https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html

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