What triggers the CSAT from Jira Servcie Desk

Gerhard Gerner

CSATs are sent out when you change the resolution (from none to any value) and you reach the final status. How is the logic exactly? 

We have to avoid the sending of a CSATs depending on the type of the request (daily, re-occurring requests do not need a CSAT). 

Does it really depend on the final status? How is this detected? 

Joseph Huynh_hws0xg

Hi Gerhard,

The "Resolved" status trigger CSAT survey. If you are looking for advance trigger mechanism such as type of ticket, priorities, status or any other supported JQL functions you should give this add-on a try.

Hope this helps.