Prune/Delete atlassian-jira.log

Question

I added debugging today to examine email related issues, and my atlassian-jira.log grew to 33 GB (usually much much smaller) in size.  I have turned off the debugging, and the log has frozen in size, but I now I need to rather prune it dramatically, or delete it (allowing it to recreate).  How do I go about doing either of these things?  I tried to moved it to our storage drive, but as expected, it cannot move while in use.  I did not see any pruning options in the UI

Jira version 7.3.6

It Support · Answer

ironically the mark option split all the files save the one I needed.  I will stop the service off hourse I guess.  thank you

Andy Heinzer · Answer

If you were on a Unix/Linux system, then you should just be able to move/delete this log file.  If you are using Windows, then it is possible that the JIRA/JAVA process running has a lock on the log file preventing you from moving it while JIRA is running.

To get around this you could try either of these steps:

* Stop JIRA - from there you can then move/delete this file.  When you restart JIRA it will automatically create a new log
* You could try to go in to JIRA, Cog Icon -> System -> Logging and Profiling, and then select the "Log Rollover" checkbox and then click the "Mark" button below.  This will cause the log file to separate into a new file.

If you stop JIRA and still can't move this, then something else on the system has the lock on the file (most commonly a program like antivirus that would be trying to scan the file contents).