Why I cannot send email from JIRA?

Christian Christian

Hi,

Configured JIRA to send email but when testing the sendmail feature I'm presented with the following log:

 

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:214)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:151)
....a lot more

somethingblue

Hi Christian,

The behavior that you're seeing may be covered in Read timed out error when sending outbound mail from JIRA applications. 

 

The resolution would be to Increase the time out value for the mailbox.  Take a look at Configuring JIRA's SMTP Mail Server to Send Notifications to see how to do this. The recommendation is to increase the value in increments of 10000 until you don't run into the issue anymore.

Take a look at Read timed out error when sending outbound mail from JIRA applications for more information about the causes and some more suggestions.

 

Cheers,

Branden