Closed status does not appear

Question

Hi,

After resolving the request, the closed state does not appear for the customer in the customer portal.
But in the agent's portal the closed button appears normally.
So, how can the customer close the requisition?
It sounds crazy, but it looks like it was working earlier.
I do not know what happens, can someone help me or indicate a topic with this solution?

I'm using the service request workflow as an example.

Regards,

Danilo Gomes

LarryBrock · Answer

Excellent!  This was where I was headed but wanted to confirm with your specific version of JSD.  Then I got ambushed by "real work" and didn't get to follow up until now.  Cheers!

agarcia@minervafinefoods.com · Answer

Larry,

I used this documentation and it looks like it worked.

https://confluence.atlassian.com/servicedeskserver036/configuring-the-customer-portal-921471631.html#Configuringthecustomerportal-addTransitionsAddtransitions

thanks

agarcia@minervafinefoods.com · Answer

Hi Larry,

I´m using 3.6.1
I noticed, that when I click on "solve this issue", the state goes straight to closed.