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Edit Issue is missing fields for 1 user

Belinda Tinsley

Before today, this user was able to see all the fields on an edit. Today when he edits, he can comment or change the assignee.

Other users (admin or not) can edit the issue and see all the fields. The configure fields button (for whatever reason) is not on the screen.

What could the issue be for just this user? I even made him an ADMIN to test and he was still limited to the above two fields.

TIA

Accepted answers

All comments

Nic Brough -Adaptavist-

Could you ask him to try a different browser?

Belinda Tinsley

Sorry, I failed to mention that too. He tried IE and Chrome. And even clean up cache etc, logged out of Jira and back in.

Nic Brough -Adaptavist-

Ok, if you log in on his machine, do you get the problem too?

If you don't then the next thing to look at is custom javascript and add-ons such as behaviours, that might be affecting the UI

Belinda Tinsley

Ahhhh, I did not try that. He has left for the day but I will report back in the morning.

Belinda Tinsley

if user in group - I cloned the problematic user's (userA) groups to another collegue (userB) and userB can still see all fields on an edit. Also, userA can "middle mouse click' edit to open a new window and see ALL the fields.

Nic Brough -Adaptavist-

Sorry, I was not clear, there are several things, not just group. There's some data associated with userA that is triggering a break.

Belinda Tinsley

Still not making headway (luckily we have a work around).

I decided to query the database table (customfield) looking for any description with this user or the word user or group in it and there are none.

Anything I could try to find from the backend?

This may come with me to the Summit!

Nic Brough -Adaptavist-

That's a good call on the custom field, there might have been a clue in a user-picker.

I'm thinking it's more likely to be something in the data that is stored for them that relates to the "configure fields" option. I think that might be in one of the "property" tables, and linked to his id.