Jira-Migration License-Problem

Question

Hello Jira-Support,

I want to migrate the Jira-Service-Desk from my company to another clean Jira.

To do this, I exported the complete Jira and delete all projects and users that do not belong to service-Desk. I did an export and now I imported this file into the new Jira.

The Import works perfect - but I have problems with the licenses. I configured the new Jira-Server-license at the beginning of the Import and now I am not able to add the service-desk. In the logs I cannot find any information - it only says "No plugins found to be installed"

Thank you for your help!

Greetings

Uwe Müller

um · Answer

Maybe we should start from the beginning:

Can you tell me if the planned migration-way is a good one - or should we try it in another way.

Is it better to install service-desk-plugin before I restore the sytem from the zip.

Thank you.

Nic Brough -Adaptavist- · Answer

If it doesn't install when you ask it to, then it will be telling you why in the logs.

um · Answer

I cannot find other warnings.

yes I can see "Jira Software is licensed but not installed at the moment"