Service Desk Project Template not installed/visible

Clancy Fort

We were testing JIRA Serice desk on a Server demo license and decided at the time not to use it. 

Changed directions and reinstalled it and not the Service Desk Project templates are either not installed or not visible. 

Any help here would be fantastic.

somethingblue

Hi Clancy,

 

The first thing I would do is verify Service Desk is enabled under Add-Ons > Manage Add-Ons.  Click the drop-down arrow next to Service Desk and you'll see "X of X Modules enabled."  If there are some modules that are not enabled you can click the link and enable the modules that are not enabled.

If all the modules look to be enabled, restart JIRA and once JIRA restarts take a look at the logs.  There will be an atlassian-jira.log in the JIRA_HOME folder and you should also see an atlassian-servicedesk.log.

Take a look in both of those logs and you may see an error indicating an issue during installation. 

If you see the Service Desk modules are not being enabled for some reason you cannot enable them via the UI, you can enable them directly from the database.

 

Cheers,

Branden