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licence not updated

Sys Admin_c497wm

I had an installation with evaluation license , which I bought today and applied to my running server (a starter licence) . It is not shown at the footer of the page where it still states "you're running a free evaluation licence, please consider purchasing today" . I restarted the server but still doesn't seem to show it's running off a starter paid licence. Although on the licences menu it mentions the starter licence which has been bought. Is there something wrong?

Thanks

Accepted answers

Nic Brough -Adaptavist-

The licence should kick in straight away when you paste the new key into the licence box. What you're seeing suggests that the key is invalid or not being saved. Are there any errors on screen when you try to save it? Does the log have any errors in it?

Also, can you confirm that it is a JIRA Software licence and you have only Core and Software installed?

All comments

Nic Brough -Adaptavist-

Also, can you confirm that it is a JIRA Software licence and you have only Core and Software installed?

Sys Admin_c497wm

It did kick in. However in Confluence it still displays i'm on evaluation. I had bought the Confluence package together with Jira Software. So in jira service desk/software it doesn't show on the footer that it's on evaluation. But what about Confluence? Yes it is confirmed. Under Versions & licences it outputs Commercial.

Nic Brough -Adaptavist-

Ah, ok. You were thinking about two different services, but didn't tell us that. Their licences are independent of each other - you need a licence key for JIRA and another one for Confluence. It sounds like you've applied the JIRA one fine, but have not done it for Confluence.

Sys Admin_c497wm

Sorry. I mean I bought the Jira Software starter licence which included a licence for Confluence. It applied it successfuly to both. However Confluence doesn't seem to roger this - it still shows it's running under evaluation. I restarted it but still doesn't get it.