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I submitted a request for a technical person to contact me last week. How long should I expect it?

Daniel Brunton

to take?

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Nic Brough -Adaptavist-

I'm guessing you meant someone from Atlassian? Which team was it?

Daniel Brunton

Jira technical support

Nic Brough -Adaptavist-

Ok, was it a support request via their service desk?

If it was, I'd expect a response from them within a day at most, probably to ask for more information.

Melo

Atlassian Support Response SLAs:

https://confluence.atlassian.com/support/support-response-slas-277250944.html

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