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"JIRA Software is not installed" after upgrading to JIRA 7

Vedran Grudenic

After solving our initial installation issues with JIRA upgrade to version 7.0, I thought our JIRA 7 was running correctly, but today I noticed that expanding the new JIRA sidebar shows a yellow warning sign next to the project name, which when hovered opens a balloon saying:

Software functionality is not available
This project was created as a Software project, but JIRA Software is not installed.

Also, when I open the "Manage add-ons" page in JIRA System Administration and filter by Application Components, JIRA Software Application is greyed out with "0 of 1 modules enabled".

Before upgrading to JIRA 7, we were running JIRA + JIRA Agile, and I got the idea that JIRA Software is simply rebranded JIRA Agile.

Is anyone else getting this error? Apart from the message, I am not sure if I am missing any new functionality.

Manage add-ons

Accepted answers

Nic Brough -Adaptavist-

JIRA Software is not "simply rebranded JIRA Agile". It's now an Application that runs on JIRA Core. It is not an add-on any more, you need to be managing your Applications. It sounds like it is not installed properly.

All comments

Nic Brough -Adaptavist-

Vedran Grudenic

I am aware it should probably be more than simply a plugin, but the fact is that JIRA "seems" so be working even though JIRA Software is apparently disabled, and it *is* still listed under add-ons -> Application Components. Ironically, when I open Application Components, there is an informational message that "These add-ons are integral parts of your JIRA application(s). They cannot be disabled or uninstalled." I will try to reinstall and see what happens.

Vedran Grudenic

Crap, there is a new Applications tab inside System Configuration that I haven't noticed at all until now, now I understand what you were talking about when you said I should be managing Applications, instead of Add-ons. For some reason, the Applications page said Jira Software was not installed, and there was an "Install" button I had to click.

Andrew Snyder

I ran into this same issue going from JIRA 7.1.9 to 7.2.5, but clicking the install button generated a red pop-up error for me saying, "An unexpected error occurred. Refer to the logs for more information.". Our server does not have internet access, which was the cause of the issue. The logs indicated that it failed accessing the URL.

So I downloaded the JIRA software application from the URL, and uploaded it manually using the "Upload an application" option on the applications screen. It still did not fix this. After refreshing the page, I still was told, "JIRA Software is licensed but not currently installed." in a yellow box near the top of the page sad

I am working with Atlassian tech support on the issue. I'll post the solution here if/when we're able to fix it.

Pravin Bansal

worked for me as well -- deleted plugins from plugin folder or jira home , restarted jira.

Leena Bakshi

Thank you for this post. As for some bizzare reason I am facing the exact same situation in our Dev env. everything was working fine since dec 2018 when the upgrade was done from 6.4.12 to 7.3.3 however early this week, I started seeing some add on missing like Tempo and Jira suite utilities and few more.. and then the Board option is gone from the top navigation bar and then I noticed that Jira software green circle icon is greyed out. even though jira is working ok. under application tab noticed it says " JIRA Software is licensed but not currently installed."\

I have already tried renaming the plugin folder and restarted Jira and even ran reindex and no luck.. will now download and install 7.3.3 and see how it goes.

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