Importing To Jira Cloud From Jira Software Doesn't Work - Breaks Jira Cloud Instance

Question

Hi,

I'm trying to import my Jira Server/Software instance into Jira Cloud. I've consulted this technical guide. The guide is not particularly clear to say the very least.

* I've upgraded our Jira Software instance to 7.4.2
* I've made sure TZ on Software and Cloud instance was the same

Then I've exported per instructions (I think) and ended up with two ZIP files:

* jira-backup.zip (this contains activeobjects.xml and entities.xml)
* Manually created jira-data.zip that contains the folders /data/attachments /data/avatars and /logos.

It's not clear whether I should have two files or combine jira-backup inside jira-data.zip. The documentation refers to a "snapshot" - what is that? There's no option to create a snapshot.

I then attempted to follow the import instructions:

* There's no "Jira Import" in Jira Cloud under System per documentation. I found another link to Jira Restore.
* When prompted I provided the jira-backup.zip file
* Some time passed. I was never asked for a second file.
* The import suceeded then and I granted application access to users.
* When I try and access a project I get the message "The Jira Server Cannot Be Contacted"
* My my.atlassian.net portal page is now permanently broken saying "Oops something went wrong"

No idea what to do next.

Thanks for any assistance.

j.

James Bourne · Answer

Thanks. Once I hear back from the support team I will. I figured based on other posts this was not community solvable so thats why I put the ticket in.

somethingblue · Answer

Hi James,

I see that you put in a ticket with the Support Team.  They will need to investigate what went wrong on that end and go from there.  I have added notes to your ticket and once you get a resolution, if there is information that would benefit the community, e.g. missing steps from docs, etc. post the resolution here so others can benefit from the resolution as well.

Cheers,

Branden