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My labels are not picked up by my queue

julie Mourchidi

I want to create a queue that is including labels from non-service desks projects but related to IT. Is there a way to do it?

I have tried the Basic and JQL query and nothing worked.

What do I do?

Accepted answers

Nic Brough -Adaptavist-

Queues belong to Service Desk projects, they can't pull from non-SD projects, because those projects don't have Service Desk data.

All comments

Nic Brough -Adaptavist-

Queues belong to Service Desk projects, they can't pull from non-SD projects, because those projects don't have Service Desk data.

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