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How can I troubleshot Jira Service Desk?

Basem Abdulrahem

I installed JIRA Service Desk 3.6.2 on my self-hosted server that runs JIRA Software 7.4.2.

When I tried to create a project. I can't find the Service Desk Basic project type!!

Here is the application page:

Here is the application access page :

and Also, I have only a one group for "jira-servicedesk-users".

I don't know how to check the missing part?!!

Accepted answers

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Jack Brickey

What do you see under Projects?

Basem Abdulrahem

Jack Brickey

here is a similar thread, i'm wondering if you are having a similar issue? The install may be flawed.

while the below may help it doesn't seem to address everyones issue.

https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Can-t-create-a-Service-Desk-Project/qaq-p/594968

Basem Abdulrahem

Yes I have the same problem. But I removed it then reinstalled it again with the same issue.