JIRA 7.2.5 failed to start up

Question

Greetings

On my test bed (windows 7 - 64 bit)

I have JDK 1.8.0_111

MySQL 5.6.33

and installed JIRA 7.2.5  (using atlassian-jira-software-7.2.5-x64.exe).

it won't start up,

this is what I see in commons-daemon.2016-11-23.log:

[2016-11-23 12:05:12] [info]  [10096] Run service finished.

[2016-11-23 12:05:12] [info]  [10096] Commons Daemon procrun finished

[2016-11-23 12:46:26] [info]  [10900] Commons Daemon procrun (1.0.15.0 64-bit) started

[2016-11-23 12:46:26] [info]  [10900] Running 'JIRASoftware231116110535' Service...

[2016-11-23 12:46:26] [info]  [13276] Starting service...

[2016-11-23 12:46:26] [error] [13276] %1 is not a valid Win32 application.

[2016-11-23 12:46:26] [error] [13276] Failed creating java C:\Progra~2\Java\jre1.8.0_111\bin\client\jvm.dll

[2016-11-23 12:46:26] [error] [13276] %1 is not a valid Win32 application.

[2016-11-23 12:46:26] [error] [13276] ServiceStart returned 1

[2016-11-23 12:46:26] [error] [13276] %1 is not a valid Win32 application.

[2016-11-23 12:46:26] [info]  [10900] Run service finished.

[2016-11-23 12:46:26] [info]  [10900] Commons Daemon procrun finished

any suggestion of an easy fix  before I raise a case ?

thanks & regards

Srikanth M_4gsmfr · Answer

Thanks, was getting frustrated after 2 days of trying out different ways to make this work. The above worked fine for now.

Sam Issa · Answer

Dave from Atlassian support suggested this Link (Thanks):

this KB for more details   (https://confluence.atlassian.com/jirakb/jira-service-fails-to-start-in-windows-is-not-a-valid-win32-application-313463797.html)

Problem fixed by removing JRE_HOME environment viraiable, then starting new command prompt, then removing the service (using service.bat remove) then re-adding it back (service.bat install).

regards