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Page does not seem properly when accessing jira via base url

Uğur KOLCU

When i'm trying to access jira via 'help.company.com' on LAN, login page loaded but it does'nt seem properly. There are 21 errors on Developer Console (Chrome).

help.company.com from WAN is OK, there is no problem.

localhost:6050(apache url) is OK, but this time 'mismatched base url' error appeared. I must access Jira via base url.

What should i do to solve this problem?

Thank you.

Ekran Alıntısı.PNG

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Nic Brough -Adaptavist-

You need to access JIRA by it's base url. Things break if you use an unknown url, because it doesn't know where to look for things, or when it reaches out, there's nothing there.

Uğur KOLCU

thank you for your response. You are right, but it's base url is already help.company.com.

The point is when i'm trying to access Jira by it's base url, it can not load page properly. But when i access it by apache url everything is good.

Probably there is a problem about loopback configuration.

Nic Brough -Adaptavist-

That does not sound right, and contradicts what you said before a bit. I'm going to write out what I think is going wrong and I would like you to confirm or correct it.

Your base url is set to help.company.com
When people use that to access the system from outside your network, it works ok
When people use that to access the system from inside your network, it works ok
When you try localhost:6050 on the server, it fails

Is that right?

Uğur KOLCU

nope.

[OK] Your base url is set to help.company.com
[OK] When people use that to access the system from outside your network, it works ok
[FAIL] When people use that to access the system from inside your network, it works ok
[FAIL] When you try localhost:6050 on the server, it fails

[OK] When people use that to access the system from inside your network, it fails (fails mean: load it, but not properly)
[OK] When you try localhost:6050 on the server, it works ok

My first screenshot taken from inside network and with base url.

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