How do you reset JIRA password in trial version?

Question

Hi Everyone,

I'm trying to reset JIRA password for trial version. When I enter the e-mail for the password link to be sent the e-mail is never sent. I tried searching all the folders in my e-mail but I don't find it. Is there any way to get back my account?

Thanks in advance.

Daniel Wester · Answer

Check the atlassian-jira.log for any errors etc. If that doesn't show anything and you've check your junk mail folders you can reset it manually:

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html#RetrievingtheJIRAAdministrator-ScenarioB:IknowwhichuserhastheJIRAAdministratorsorJIRASystemAdministratorsManagingGlobalPermissionsglobalpermission,butIhaveforgottenthepassword

sagar_ankdh1 · Answer

I'm using the Server.

Nic Brough -Adaptavist- · Answer

The email is probably sent, but if you've not got a valid mails server set, it won't get to you.

Are you on server or cloud?