nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Service Desk Application Will not Install after JIRA Core upgrade to 7.4.2

Tototheo IT dpt

I have update our JIRA core recently and the JIRA Service Desk Application cannot be installed . I can see the button install as below :

When i click install though i get "An unexpected error occurred. Refer to the logs for more information.". I have tried reinstalling jirs service desk using the linux installer . i have rebooted the server but nothing still the same thing .

Below are the logs:

2017-08-03 14:30:30,862 UpmAsynchronousTaskManager:thread-1 INFO kleanthis 1017x212x2 jpb7is 192.168.6.114 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-08-03 14:30:30,907 UpmAsynchronousTaskManager:thread-1 INFO kleanthis 1017x212x2 jpb7is 192.168.6.114 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.6.2' to version '3.6.2'
2017-08-03 14:30:30,910 UpmAsynchronousTaskManager:thread-1 INFO kleanthis 1017x212x2 jpb7is 192.168.6.114 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2017-08-03 14:30:33,409 UpmScheduler:thread-3 WARN kleanthis 1017x212x2 jpb7is 192.168.6.114 /rest/plugins/1.0/available/featured [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

Can anyone help with this?

Accepted answers

All comments

somethingblue

Hi Kleanthis,

I'm sorry to hear you're running into that issue. Here is what I would do:

Check to see if Service Desk is disabled:

select * from pluginstate where pluginenabled = 'false';

If you find anything with that query:
1. Stop JIRA
2. Run the following SQL query:
  - ```
  UPDATE pluginstate SET pluginenabled='true' where pluginenabled = 'false'; 
```
- Note: If you're using Oracle be sure to commit the change.
3. Restart JIRA

Try those steps and let me know the outcome.

Cheers,

Branden

Accusoft IT

Thank you! I was having this same issue and this did indeed resolve it. I had other plugins disabled and needed to update only servicedesk and jira software.

UPDATE pluginstate SET pluginenabled='true' where pluginkey = 'com.atlassian.servicedesk.application';

UPDATE pluginstate SET pluginenabled='true' where pluginkey = 'com.atlassian.jira.jira-software-application';

Tester- Amy

I found this issue after upgrading to 7.5. and this solution did in fact resolve it. I'd like to know why this would've happened?

Gairat Rakhimbaev

Same for me. It worked after upgrading to 7.5

After restarting I found Service Desk as 'installed' but needs update in Applications. after downloading it was updated and everything went well

Constance Hua

This hasn't worked for me...

Andy Fleming

Same problem here, fix worked.

But not before I've spent about 4 hours uninstalling, re-installing, rolling back, manually replacing plugins etc.

Might be worth writing this up somewhere a little more prominent?

Georgios Dimitrakakis

Just wanted to let you know that the same problem appeared after upgrading to 8.13.2 and/or 8.14.0.

Many thanks @somethingblue for the provided solution!

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