nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I fix viewing attachments in JIRA Software?

Fadi Asfour

Clicking on thumbnails of attachments used to display the full image. It currently does not work. This occurs for all attachments.

No errors in jira/logs/catalina.out; however, inspecting the page revealed that fileviewer.js is missing:

Uncaught Error: No fileviewer.js                batch.js?locale=en-UK:19

Uncaught Error: No jira/fileviewer/module-backend/asynchronous   batch.js?locale=en-UK:19

What could the issue be?

Accepted answers

All comments

Brant Schroeder

Are you using a reverse proxy? What are you hosted on? What version are you using?

Fadi Asfour

Yes we're using a reverse proxy, using apache as the web server, hosted on a VPS using gentoo.

Versions: JIRA Core 7.4.1; JIRA Software 7.4.1; JIRA Service Desk 3.6.1

Brant Schroeder

Does it do the same thing in all browsers after clearing cache?

Fadi Asfour

Yes, and on different platforms. Could there be an issue on the server side, i.e., Is there a plugin cache I need to clear out?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software