An exception on boards click: ReferenceError: Calendar is not defined

Question

When I click on the agile board I have an exception of style: An error occurredHide…(4) Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details * * Exception: ReferenceError: Calendar is not defined * Resource: /s/d41d8cd98f00b204e9800998ecf8427e-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js * Line: 3 * Column: 1 * * Exception: Error: No jira/moment * Resource: /s/fa325a9fd94d30e583ee98a507fe3efd-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/11754f0767d567110909763160c08887/_/download/contextbatch/js/_super/batch.js?locale=en-US * Line: 19 * Column: 983 * * Exception: TypeError: GH.RapidBoard is undefined * Resource:/secure/RapidBoard.jspa * Line: 195 * Column: 13 * * Exception: Error: undefined missing jira/projects/sidebar/expansion-manager * Resource: /s/fa325a9fd94d30e583ee98a507fe3efd-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/11754f0767d567110909763160c08887/_/download/contextbatch/js/_super/batch.js?locale=en-US * Line: 19 * Column: 1973 Environment Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:54.0) Gecko/20100101 Firefox/54.0Stack trace * @/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js:3:1 Even if I setup jira in the safe mode the exception is still present and it impacts only my profile. For others users it works fine.

Dennis Guse · Answer

Hi Atlassian Team,

this issue is also affecting us JIRA Software & JSD 8.5.3 (Dashboard view) ; we are currently evaluating a move from our single server to a data center environment with CDN connected. The moment we switch on the CDN this issue is popping up , can be observed in the Chrome Console. So I assume there is a Bug in your Jira Core Code , somehow for this module not following : https://developer.atlassian.com/server/framework/atlassian-sdk/stateless-web-resource-transforms-and-conditions/

We already tryed to run in safe mode, disabling all addons etc. ... no success; when we switch on the CDN the content of Dashboards is not loaded

Uncaught ReferenceError: Calendar is not defined
at jira.webresources:calendar-en.js:15

;
/* module-key = 'jira.webresources:calendar-localisation-moment', location = '/includes/lib/calendar/Calendar-localisation-moment.js' */
define("jira/calendar/localisation-moment",["require"],function(a){"use strict";var e=a("jira/moment"),o=a("jira/libs/calendar"),t=e.localeData("jira");null!==t&&"object"==typeof t&&"function"==typeof o&&(o._DN=t._weekdays.concat(t._weekdays[0]),o._SDN=t._weekdaysShort.concat(t._weekdaysShort[0]),o._MN=[].concat(t._months),o._SMN=[].concat(t._monthsShort))}),require("jira/calendar/localisation-moment");;

ChristianWaidner · Answer

I do not have this addon installed. But thanks anyway.

I narrowed it down to the Jira Service Desk addon. If I disable Service Desk, boards are working again. Problem is, we need Service desk.

somethingblue · Answer

Hi Christian,

The No jira/editor/customizer has a knowledge base article titled Exception: Error: undefined missing jira/editor/registry when accessing when any agile board:

Cause

The caused of it due to the Documents third-party plugin is not compatible with the JIRA version you are running.

Resolution

Update the plugin to the latest compatible version.

Cheers,

Branden