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You need to be a Service Desk Agent to access this page.

Tayyab Bashir

Hi,
I just installed Service Desk for evaluation on top of my JIRA Software.

I created a basic service desk project but there are no queues, SLAs, Request types available. Instead, whenever I go to any of the admin pages (SLA, Request Type, Portal Setting) it gives me the following error.

Snap! You can't view this page.

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

How do I become an agent? I have given access to service desk group and I am added in it as well. In the project's user role, I have added myself as admin and user aswell. Still the same error.

On the other hand, when I installed the service desk's standalone version on my local system, it worked fine and had all the settings and pages working fine.

Kindly could anyone explain this to me?

Accepted answers

Nic Brough -Adaptavist-

It means what it says - go to the project permissions and add yourself as an agent. Not just "access", but "agent". Also check you have the access rights to SD under "manage applications"

Tayyab Bashir

But there is no option to add myself as agent in project permissions?

I installed service desk just by going to manage applications and chosing add service desk on evaluation? Could it be these features are disabled in evaluation?

And I have added myself in the access rights for SD.

All comments

Nic Brough -Adaptavist-

It means what it says - go to the project permissions and add yourself as an agent. Not just "access", but "agent". Also check you have the access rights to SD under "manage applications"

Tayyab Bashir

But there is no option to add myself as agent in project permissions?

I installed service desk just by going to manage applications and chosing add service desk on evaluation? Could it be these features are disabled in evaluation?

And I have added myself in the access rights for SD.

Tayyab Bashir

Do I have to make any changes in Permission Scheme of the project?
When I try to Edit permissions scheme of my SD project, it just shows a blank page.

I still cant figure out how to add agent?
I thought agents are people who have access to application and global permissions (which I do)

Nic Brough -Adaptavist-

No, that's the point, you need to add yourself as an agent on that project (via the roles - look for "Service Desk Team"), as well as having the global access to the application.

Evaluation has nothing to do with it, you just need to get the permissions right.

Tayyab Bashir

The issue is resolved now.
The service desk wasn't installed properly. I had to restart JIRA services for Service Desk to take effect.

I'm not sure why restart was necessary, but issues have been rectified after the restart.

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