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Dynamic Form functionality in Jira Service Desk Form for the System Field ‘Attachments’.

Gaurav Yadav

Currently I’m trying to achieve Dynamic Form functionality in Jira Service Desk Form for the System Field ‘Attachments’.

Based on the response for certain question in my service desk form, the attachments option should reflect accordingly. At present I’m working with ‘JIRA Software 7.1.10’ and ‘JIRA Service Desk 3.1.10’ version. Also I’m using ‘Extension for JIRA Service Desk 4.1.10’.

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Christoph Schötz

Can you explain a bit more in detail and provide some screenshots please?

Cheers

Christoph

Gaurav Yadav

Hi Christopher Thomas,

I am trying to use the Dynamic Form functionality , this functionality associate any field with a perticular option available in a dropdown. It makes associated field appear on form only when we select the that perticular option in the Service Desk form.

So the problem I am facing here is that I am not seeing the option to add the "Attachments" fields (System Field) in the Dynamic form settings page. I need to display the attachements fields in the service desk form only when the user selects specific answer choice for the particular question in the form.

Hope this is clear.

Cheers!

Christoph Schötz

Hi and thanks for the clarification - from the addon documentation I would say this is because only custom fields are supported: https://intenso.atlassian.net/wiki/spaces/SPFJSD/pages/524311/Dynamic+Forms

Can you please raise a ticket to ask the addon vendor?

Cheers

Christoph

Keith Shaw_mfn3li

Thanks Chris but this is a dead link.

I am disappointed that this is not native functionality in ServiceDesk yet.
When it came out this seemed like a logical function that would come in due time but it does not appear Atlassian cares enough and is going to wait for someone to develop it for them at extra cost to us.

Case in point this add-on that appears to address this costs $1500+ Dynamic Forms for Jira

Dzmitry Hryb [Deviniti]

Here's the new documentation for the Dynamic Forms feature in Extension for JSD: https://intenso.support/addon/server/extension/latest/dynamic-forms/

If you don't find an answer there, drop a line at contact@intenso.support, and we'll try to help you ASAP

Alvin_junjul

Hi @Dzmitry Hryb [Deviniti] , is it possible to convert System Field to Dynamic Field? Thank you

Dzmitry Hryb [Deviniti]

OK, I'll try to make it clear @Alvin @Gaurav Yadav. We've reworked the feature's configuration, so the documentation is a bit outdated right now (sorry guys, we're working hard on rewriting it and migrating to our Support webpage).

The Dynamic Forms functionality in Jira Service Desk is included into the Extension app. In Jira Software, it is a separate app called Dynamic Forms for Jira. The configuration for this feature in both apps is the same, though.

You can add either a system or a custom field as the master field for a Dynamic Form. You can also add Attachments as a related field tied to one or many options selected. Here's such a setup on a screenshot:

For more details, see this video tutorial I've made. Feel free to drop me a line back in case of any questions, or go to the Support page (link above) and have a live chat with our support team. They will also be happy to help you out

Alvin_junjul

Hi @Dzmitry Hryb [Deviniti], I have Dynamic Forms for JIRA but I can't add System Field on Dynamic Forms

Screenshot from 2018-09-27 17_15_25.png

I can't add system field right there, it redirects me to custom fields

Screenshot from 2018-09-27 17_16_55.png

Alvin_junjul

@Dzmitry Hryb [Deviniti]I need to add it on Edit Issue Screen, not on Customer Portal

Alvin_junjul

@Dzmitry Hryb [Deviniti]any suggestions?

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