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Jira will not start

Strong Data

Jira will not start. getting these errors:

2017-07-25 10:42:13,120 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] An Error occurred during ComponentContainerLauncher servlet context initialisation - Truncated class file.

2017-07-25 10:42:13,120 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.

Accepted answers

Nic Brough -Adaptavist-

That error usually means that a file (specifically a class file) is corrupted. You may have more than one.

You could try things like attaching debuggers to the Tomcat to trace down which one, but I've only really got two fixes for corrupted class files are:

1. Stop JIRA, clear the Tomcat cache, and restart

2. Re-install it

All comments

Christoph Schötz

Hey Jeff - what are you doing? Is this a freshly installed JIRA? Did you change something? Have you tried reinstalling JIRA if it is a fresh installation? Looks like some sources are broken...

Cheers

Christoph

Nic Brough -Adaptavist-

That error usually means that a file (specifically a class file) is corrupted. You may have more than one.

You could try things like attaching debuggers to the Tomcat to trace down which one, but I've only really got two fixes for corrupted class files are:

1. Stop JIRA, clear the Tomcat cache, and restart

2. Re-install it

Strong Data

Sorry I should have been more descriptive. This is an existing install of JIRA and we have been using it for a couple of months now. I came to work this morrninig and I was getting a 503 error when I tried to access our JIRA thats installed on a Windows 2012 server. I stopped and started the service and I'm getting these errors all the time now.

Strong Data

I'm sorry but where would I find the Tomcat cache? It's Installed on a windows 2012 server.

Nic Brough -Adaptavist-

It's usually in <jira install>work/Catalina/localhost

To clear it, you should delete all the files in there. Make sure you do NOT delete the directory though, that will make it fall over again.

Strong Data

There is one folder in there called "ROOT" with nothing inside of it.

I stop JIRA, delete that "ROOT" folder, start JIRA, it recreates that empty "ROOT" folder again but I'm still getting that error.

If I Re-install it would I lose all the data that was entered?

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