Editing customer notifications not working

Craig Ward_ny837b

Hi,

I've attempted to change the wording for a customer notification by going to Project Settings>Customer Notifications and then clicking Edit for the correct Default rule. 

Having changed the text and hit Save, the customer is still receiving the default text even though when I send a test email to myself the wording is correct (i.e what I've changed it to)???

Can anyone shed some light on this?

Thanks

Susan Hauth _Jira Queen_

Do you have an example of the notification the customer receives?  Maybe it's not the notification type you are expecting?