Cannot link with en external application

Question

I need to stablish a connection from JIRA with an external application via SSL.

The error received is : "The server 'https://greenhopper-dev.app.alcatel-lucent.com:443' is not reachable: javax.net.ssl.SSLException: java.security.cert.CertificateException: No name matching greenhopper-dev.app.alcatel-lucent.com found"

It seems like the server is not include in the certificates file /opt/atlassian/jira/jre/lib/security/cacerts, but the server is reachable via command line interface pointing to the same file .

> java -Djavax.net.ssl.trustStore="/opt/atlassian/jira/jre/lib/security/cacerts" SSLPoke greenhopper-dev.app.alcatel-lucent.com 443
Successfully connected

The option "-Djavax.net.ssl.trustStore="/opt/atlassian/jira/jre/lib/security/cacerts" " is include in the file setenv.sh and so ,is included in the variable JAVA_OPTS when jira starts.

please, any idea about why is failing the SSL connection?

Best regards

Jorge Sanchez

Nic Brough -Adaptavist- · Answer

That is odd, I cannot see a single thing that might even be wrong with this.

I would check the running system as below and check the -D appears in there (it does not in mine, I've got a single key for a different reason)

ps -ef | grep -i jira
nic      10681 10666  0 18:41 pts/0    00:00:00 grep -i jira
charlie  14058     1  0 Jul02 ?        01:18:21 /opt/jira-7.1/jre//bin/java -Djava.util.logging.config.file=/opt/jira-7.1/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx1520m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -Djavax.net.debug=ssl -Djavax.net.debug=all -Djavax.net.ssl.keyStoreType=pkcs12 -Djavax.net.ssl.keyStore=/home/charlie/.certs/atlasclient.p12 -Djavax.net.ssl.keyStorePassword=***************** -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djava.endorsed.dirs=/opt/jira-7.1/endorsed -classpath /opt/jira-7.1/bin/bootstrap.jar:/opt/jira-7.1/bin/tomcat-juli.jar -Dcatalina.base=/opt/jira-7.1 -Dcatalina.home=/opt/jira-7.1 -Djava.io.tmpdir=/opt/jira-7.1/temp org.apache.catalina.startup.Bootstrap start

Jorge Sánchez_5gasqc · Answer

Yes. The cacerts file is accesible to the user running the JIRA service

Jorge Sánchez_5gasqc · Answer

The cacerts file is owned and accesible to the JIRA service.