My team is looking to have a link to the customer portal sent out in the emails users receive instead of the response that we have sent. This is to cut down on any non-secure information being sent and intercepted via email services.
Hi Ilyana,
In that case you simply need to customize your e-mail notification as described on this documentation.
In your case you need to remove the variable ${comment} in the notif, and replace it with something like"You can check our answer by clicking here : "And insert or the variable ${atlassian.url} with is the link to your portal, or (in my opinion this one is better) ${request.url} which links directly to the request in itself in the portal.
Hope it helps !
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