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Jira All Logins Failed

marcocanuto

After reboot all logins fail.

Any idea ?

Accepted answers

All comments

Nic Brough -Adaptavist-

What does the log say is wrong?

(If it is refused logins, the best guess is that the user directory is failing for some reason, but that really is a guess, as your question has so little information in it)

LKm

I find this information in log:

2017-07-17 16:05:54,592 ThreadPoolAsyncTaskExecutor::Thread 21 WARN [o.hibernate.dialect.H2Dialect] HHH000431: Unable to determine H2 database version, certain features may not work

problem with database ?

Nic Brough -Adaptavist-

That's not healthy, but I don't think it's fatal, and I don't think it's anything to do with your users logging in.

What do the logs say at the time someone tries to log in? Refusal to let a user in is recorded, with a reason.

LKm

When I try to log in, the log says nothing.

the response of login is :

{"allowCookies":true,"externalUserManagement":false,"isPublicMode":false,"isElevatedSecurityCheckShown":false,"loginSucceeded":false,"captchaFailure":false,"loginError":false,"communicationError":false,"contactAdminLink":"please contact your JIRA administrators","loginFailedByPermissions":false}