How can I get issues from an email??

Question

I'd like to recive tasks in my projects directly from an email.

I supose I have to create a mail handler in incoming mail but it is not working for me.

The conectivity test with my email work perfectly but for some reason issues are just not arriving to the backlog of my project.

The mail handler test, does nothing.

It was working perfectly untill thursday 13, but then something hapened and now nothing goes in my project. I did nothing.

Thank you everyone.

Nic Brough -Adaptavist- · Answer

It definitely needs to go to support then.

Marc Illescas · Answer

It's so strange because yesterday we recived like 70 tasks.

And now it is not working again so it seems like is not our problem and is from the platform.

We ain't changing anything in inmail settings.

Nic Brough -Adaptavist- · Answer

Ok, as you're on Cloud, where we can't read the logs, I think you'll need to ask Cloud support on https://support.atlassian.com

A failed test tells me there's something wrong with the config for the mailbox you're trying to connect to, so check the server, user name, password and port that you are giving to JIRA carefully, before reporting to Atlassian.