How to change user key in jira cloud

Question

Hi

I have a user who change an old user account to replace him.

his email is :

firstname.name@company.com

his username is :

firstname.name

his fullname is :

Fisrtname Name

But It seems that his key user is always oldfirstname.oldname

how could I change this because some add-ons use user key and in this case data aren't consistent.

thanks for your help

Anne

JIRA Cloud instance

Anne Bihouee · Answer

Hi Branden

thanks a lot for your answer

I will create a support ticket. What is the SE ?

best regards, Anne

somethingblue · Answer

Hi Anne,

If the user has gone into their profile and changed the way their name is displayed the backend system may still be holding old information you will need to submit a support ticket per the SE I spoke to regarding this issue.

Cheers,

Branden