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German umlauts causing troubles

Andreas_obxgjv

We are running JIRA 7.3.5 and Confluence 6.1.2

Confluence pages with German umlauts in the title lead to wrong characters in JIRA issue links.

2017-07-04 17_44_35-[OPSUP-130] Umlauts Bug_ Test Task - EMAKINA JIRA.png

Umlauts in the summary of a Service Desk ticket also causing the "Related knowledge base articles" lookup to fail:

Changing the summary to a text without umlauts re-enables the lookup.

Can someone give me a hint which encoding setting might cause this problem?

Accepted answers

Andreas_obxgjv

Solution

cmd: Confluence\bin>tomcat8w.exe //ES//*JIRA-service-name-here*

Add the following Options in tap JAVA

-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8

cmd: Confluence\bin>tomcat8w.exe //ES//*Confluence-service-name-here*

Add the following Options in tap JAVA

-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8

restart Confluence and JIRA server

All comments

Thomas Schlegel

Hi Andreas,

we had a similar problem with Jira macros in Confluence and JQL containing German special characters. Maybe it's the same problem on your side.

The problem were two wrong system properties on the Confluence side:

<sun.jnu.encoding>ANSI_X3.4-1968</sun.jnu.encoding> <file.encoding>ANSI_X3.4-1968</file.encoding>

We had to change both properties to:

-Dfile.encoding=UTF-8

-Dsun.jnu.encoding=UTF-8

to get rid of the problem.

Viele Grüße aus Hamburg

Andreas_obxgjv

Thanks for your quick answer, Thomas.

Where do I changes this properties exactly? Do I use one of the approaches described here: https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html

Liebe Grüße aus Wien

Andreas_obxgjv

I added both parameters to our System Properties but the problem still exists after rebooting Confluence and JIRA.

2017-07-11 10_48_47-172.31.4.56 - Remote Desktop Connection.png

Does anyone have an idea of a different cause of this problem?

Andreas_obxgjv

I was able to fix this by adding the JVM arguments also to the JIRA server configuration.

Thanks again for your support, Thomas!

Liebe Grüße aus Wien
Andreas

Andreas_obxgjv

Solution

cmd: Confluence\bin>tomcat8w.exe //ES//*JIRA-service-name-here*

Add the following Options in tap JAVA

-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8

cmd: Confluence\bin>tomcat8w.exe //ES//*Confluence-service-name-here*

Add the following Options in tap JAVA

-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8

restart Confluence and JIRA server

Former user

Here's the solution for unix based:

Set this parameter in $JIRA/bin/setenv.sh

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8"

https://jira.atlassian.com/browse/BAM-18601

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