Add a search filter for customers in My Request view

Craig Doran

Our request types have a field call Priority. In the customer view of help centre under My Request, is there a way to allow the cutomer to filter by the priority field the selected when a request was created.

Currently the my request view in the customer portal only allows the user to filter by

Open/ Closed

My Request / Organistaions Request

Request Type 

Request Contains (free text)

How can I add a filter or Priority so they can filetr by priorities 

Ignacio Pulgar

Hi Craig,

That is not possible yet, but you may want to vote for these feature requests:

• Ability to add/remove columns/filters in My Request page
• Ability for customer filter issue from "My Request" page using JQL query

Regards.