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Jira Service Desk to Jira Software

Justin V

I have just started using JIRA service desk and would like to know how to create a Jira Software card based on a Service Request's status.

I have a workflow in Jira SD that allows a user to move a service request to a specified group. When the service request is placed in this group, I would like Service Desk to create a linked issue in a Jira Software board.

I have linked the two applications together, but I am unsure how to make this an automated process. Any help is appericated.

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Richard Pugh

Justin - did you get this answered? I have the same question.

Gaston Valente_dzz4x1

You need to install both apps, Service Desk and Software, then from the ticket at Jira Service Desk you can create a linked ticket in an internal Software project.

Here's an article:

https://confluence.atlassian.com/servicedeskcloud/escalate-jira-service-desk-issues-to-other-jira-teams-930022008.html

Richard Pugh

awesome. is there a way to automate the link so all tickets LINK to my SW project or do I have to LINK one by one as they come in?

Justin V

I followed the article, but when I click on 'Create Linked Issue' the only option I have is with my current JIRA SD Project. An option to connect it to my other JIRA Software project does not show.

Justin V

Hi Richard,

I did not find a solution yet. I am still looking for one.

Gaston Valente_dzz4x1

Richard, there're several ways to automate the process, if you have a certain criteria when a ticket is created at sd you can automate the whole process, even the software issue creation.

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