JIRA service desk password policy

Deepthi Theresa Kannanayakal

Hi,

We have set up JIRA service desk (version 3.0.11) by rerouting our organization's email to JIRA servive desk.  Recently we found out that some of the emails are not coming through the service desk.  Processing log says 'Signup is not currently available'.  WE suspect that this is because we didn't turn on the public access.  From previous experience we know that if we turn it on, people will get an automated email from JIRA with some link for customer portal, which is more confusion for the clients.

1. Can we change the automated email for this?
2. Where can I find the password policy for JIRA service desk.

Thank you,

Deepthi

somethingblue

Hi Deepthi,

In regards to changing email notifications you can use the information in Managing service desk notifications to change the manageable notifications.

In regards to the password policy, it's the same as the underlying JIRA password policy.  If you need more granular control you may want to look at an add-on such as Enterprise Password Policy for JIRA.

Cheers,

Branden