nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is it possible to create linked issue for a project on a different server?

Greg Mora

We currently have Jira Software and would like to deploy Jira Service Desk. The problem we are running into is that we have JSD and JSW on different servers connected via appliaction link. Now when we go into JSD for an issue and "create linked issue", it doesn't show the projects we have permission for in JSW.

Did we misunderstand the ability to create issues in other projects?

Accepted answers

Nic Brough -Adaptavist-

Ah, yes, the link is for creating issues in projects in the same system. It doesn't create issues on other systems.

All comments

Nic Brough -Adaptavist-

Ah, yes, the link is for creating issues in projects in the same system. It doesn't create issues on other systems.

Greg Mora

That is disapointing. What is the collaboration that Jira speaks of then? Can we only do @mentions and link tickets that way?

Nic Brough -Adaptavist-

The general intention is that you'd put JIRA Service Desk on the same JIRA you've added Software to.

You can still create a link to another JIRA, it's just not automated and won't create (unless you do a bit of coding)

IBX User

Hello, so there is no intention to support creating a linked issue from cloud-based JIRA Service Desk to a server-based JIRA instance?

Is there a (payed) plugin to accomplish this action?

Gaston Valente_dzz4x1

I'm sorry, just to discuss the subject, i never try this but:

what if you set an application link between cloud and server:

https://confluence.atlassian.com/cloud/link-to-server-apps-from-cloud-744721656.html

And the try to link the issues according to this doc:

https://confluence.atlassian.com/servicedeskcloud/linking-issues-780868239.html#Linkingissues-creatinglinktoissueonanotherjirasiteToanissueonanotherJIRAsite

Greg Mora

I have tried this and you can create an issue in JSD then link it to a project in JSW. You cannot create an issue in JSW from JSD. (Create linked issue) Seems like something you should be able to do but speaking with Atlassian support, they recommended Exalate (third party add on) which isn't ideal for us, but may be for you.

https://marketplace.atlassian.com/plugins/com.exalate.jiranode/server/reviews

http://www.exalate.com/

Nic Brough -Adaptavist-

Yes, the links are fine, it's the creation part you don't get.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk

application-link

link